Refund policy — Libreta de Gym
International sales · Version 2 · effective from November 6, 2026
Text prepared with artificial intelligence tools and cross-checked with others on October 30, 2026. This is not legal advice.
This policy applies to purchases outside Argentina, through Creem, in US dollars. If you are in Argentina, the purchase is made on the Argentine site and has its own legal period. If you are in Argentina and you bought here in dollars anyway, the ten-calendar-day period of Law 24,240 is not lost: ask for it at soporte@libretadegym.com. Do not mix the two channels.
The general rule
The money is returned by Creem, not by us. We do not hold your payment method. Once Creem confirms the refund, we revoke your license and your link stops opening the app.
We do not say "no refunds" or "all sales are final". If the app does not work as we describe it, a fix or a refund applies, in any country.
Write to soporte@libretadegym.com, preferably from the email address used for the purchase (if you cannot, tell us which address and order number you used). That address is on this site, on the purchase receipt and inside the app. There is no phone number. That is the route set by Creem's contract: the buyer first contacts the merchant, using the receipt received by email, and Creem carries out the refund (Buyer Terms §9.1 to §9.3). You may also contact Creem through the means shown on your receipt, and they may refer you to us. We cannot speed up your bank's or card issuer's timetable: the credit depends on your payment method.
If the app does not work
If the app does not open, does not do what the terms describe, or the link never reaches you, write to soporte@libretadegym.com. We try to fix it first. If it is not working as described within a reasonable time, we ask Creem to refund what you paid. This does not depend on any change-of-mind period: it is a product that does not conform.
Change of mind: 14 days
You may ask for a refund of what you paid, without giving reasons, during the 14 calendar days following the purchase or, if access reaches you later, its receipt. Asking within that period is enough. If your country's law gives you a different period, the one more favorable to you applies.
Those 14 days are our own promise and also the period Creem carries out for buyers in the European Union (Buyer Terms §8.3: the consumer may submit a withdrawal application within 14 days of completing the purchase, and Creem refunds what it received within no more than 14 days of the application, §8.4).
Creem may also refund the purchase on its own within 60 days of the purchase, even if this policy states 14 days. That power does not extend our promise: we do not offer 60 days.
Digital content: when the right to withdraw does not apply
Creem documents one exception, and you should know about it now even though it does not apply to your purchase today: for a buyer in the European Union of a product that is digital content without a physical medium, the consumer may give prior express consent for delivery to begin before the 14 days end and, with that, agree that the right of withdrawal does not apply, acknowledging that they are aware of losing that right (Buyer Terms §8.2).
We do not rely on that exception. We give 14 days to everyone, in every country, even where the law does not require it, and we do not ask you to waive anything to receive access. We also do not sell to the European Union today: the enabled countries are listed in the legal notice and the European Union is not among them. If that market is ever opened, the consent checkbox and the confirmation of loss of the right will be tested on the real checkout before the country is published, and this text will be updated with what was tested.
What happens to your access
- Once the refund is made, your license ends and the link stops opening the app. From that moment you have no right to use it, and you should delete the guide and the routines you downloaded.
- Download your backup before asking for the refund: your workouts are only on your device and we do not have them. If your local data is lost, we cannot recover it: we never had it. Write to us only if you need help with access.
- While a refund or a chargeback is in progress, access stays active.
What is not a refund
- Asking us to stop emailing you does not undo the purchase and does not end the license. Every email other than the delivery one carries its own unsubscribe link.
- A chargeback filed with your bank is resolved by the card issuer through Creem. Creem's contract asks that, before starting a chargeback, the buyer contact Creem to resolve the issue (Buyer Terms §9.4). The merchant bears the chargeback toward Creem (the amount and the charges Creem passes on). If it is resolved in your favor, the license ends anyway.
Where we sell
The list of countries where we sell is in the legal notice, with the reason for each exclusion. While a country is not on that list, we do not sell there, and before a country is added, the period that applies to it is published on this page, checked against that country's law as in force and against what Creem actually carries out.